Channing Bete Company(R)

Ordering Information

Ordering's easy! And your satisfaction is 100% guaranteed -- always. We accept VISA, MasterCard, American Express, and SmartPay® 2 credit cards!

5 Ways to Order

1. Online

You can find and order the items you want right here in our online catalog. It's the fastest, easiest way to get the products you need!

Order now

(Note: Personalized items cannot be ordered online. Please call 1-800-477-4776 for information on personalization.)

2. E-mail your order to

(Please note that e-mail is not secure. We do not recommend including credit card information in your e-mail. If you wish to use your credit card for payment, please phone, mail, or fax your order, or take advantage of online ordering.)

3. Phone 1-800-477-4776.

When ordering by phone, please have product name, quantity, and item number ready.

4. Fax the order form (or your purchase order) to 1-800-499-6464,

24 hours a day, 7 days a week.

5. Mail the order form (or your purchase order) to:

Channing Bete Company, Inc.
One Community Place
South Deerfield, MA  01373-7328

Include payment with your order and deduct 1%!

If you need an order form, please call 1-800-477-4776.

Money-Back Guarantee

We're not satisfied unless you're delighted! If our materials are not everything you expect, you may return them within 30 days for a full refund.

Note: Some products, such as American Heart Association items, have different guarantees.

Payment Options

  • Use your credit card. No minimum order requirement.
    We also welcome SmartPay® 2 credit cards.
  • Send a check with your order and deduct 1%.
  • We'll be happy to fill your order and bill you later.

Fast Service

We ship most orders within one business day. Please allow additional time for personalized orders. For information about guaranteed express delivery, see Shipping & Handling or call 1-800-477-4776.


If not completely satisfied, customers may return products in original condition within 30 days of receipt for a full credit or exchange, unless otherwise noted. Please call 1-800-477-4776 for a return authorization number.

Express Delivery

  • Contiguous United States only

Next-Day (early a.m.): 40% of order Subtotal ($45.00 minimum)
Next-Day Air: 25% of order Subtotal ($28.00 minimum)
Second-Day Air: 20% of order Subtotal ($23.00 minimum)
Third-Day Air: 15% of order Subtotal ($16.00 minimum)

  • Alaska, Hawaii, Puerto Rico/U.S. Territories, and International

All service levels: Actual shipping charges, plus $11.95 handling fee.
Call 1-800-477-4776 for additional information.

Prices subject to change without notice.

Shipping & Handling

GSA-contract S&H terms.
Note: Shipping and handling fees are not charged for GSA-contract-eligible products shipped within the contiguous 48 states.

1. Orders under $3,000:

Contiguous United States:
Multiply "Order Total" x .0995 ($10.95 minimum)
Alaska, Hawaii, Puerto Rico/U.S. Territories:
Multiply "Order Total" x .15 ($19.95 minimum)

2. Orders $3,000 and over:

Shipping charges added to invoice

3. For all Canadian and international orders:

$11.95 handling fee, plus actual shipping and any additional taxes

For all shipping and handling quotes:

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Notification of Sales/Use Tax

States where we collect taxes

Channing Bete Company is required to collect sales/use tax on all orders shipped to the following states:

District of Columbia


New Jersey
New York
North Carolina
Puerto Rico
Rhode Island

South Carolina
South Dakota
Washington State
West Virginia

If claiming state sales tax exemption or resale status, please include your state tax exemption number in the appropriate field on the contact information page of checkout.

Please note:

  1. Entering information in the "Sales/Use Tax Exemption Number" field in our Ecommerce site will lead to the sales tax being removed from your cart.
  2. State tax exemption numbers are manually verified after an order is placed. Order totals that do not show sales tax are valid as long as the information provided is accurate.
  3. An incomplete or incorrect state tax exemption number could delay order fulfillment, as a customer service representative will need to correct the entry before the order can be processed.

Important notification regarding states where we DO NOT collect taxes

By current law, Channing Bete Company is not required to, and does not, collect sales or use tax on orders shipped to states not listed above. However, under state tax law, taxable purchases are not tax-exempt just because a seller is not required to collect the tax. If you are a customer in a state not listed above, please review the untaxed purchases reported on invoices and, if any tax is owed, file the appropriate state's use tax return with the state's Department of Taxation and pay any use tax due. Visit the state's tax authority Web site for more information.