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Phone: 1-800-477-4776
Fax: 1-800-499-6464
E-mail: custsvcs@channing-bete.com
Additional Contact Information
Frequently Asked Questions
Q. How do quantity discounts apply to my order?
A. For products that qualify for quantity discounts, discounts apply to the total quantity of products ordered within a givenprice list. The more you order within a given price list, the lower your per-unit cost. Prices apply no matter how many different titles you combine within a price list. For more information, see Quantity Discounts!
Q. What's your guarantee?
A. We're not satisfied unless you're delighted! If our materials are not everything you expect, you may return them within 30 days for a full refund.
Note: Some products, such as American Heart Association items, have different guarantees.
Q. Is my credit card information protected when I shop your site?
A. Absolutely. For details on how we protect your credit card information and more, see our privacy page.
Q. When will I receive my order, and how much will shipping cost?
A. Most orders are shipped within one business day. Personalized orders take a bit longer. For shipping costs, see
Shipping & Handling.
Q. How can I contact you if I have questions about my order?
A. You can phone us at 1-800-477-4776, fax to 1-800-499-6464, or e-mail us at custsvcs@channing-bete.com.
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No part of this site may be reproduced in any form without written permission of the publisher. Many of our booklets, self-care handbooks, workbooks, brochures, pamphlets, group presentation packages, and other publications have trademarked names. Dew Drop®, EveryReader®, Families That Care®, Families That Care Guiding Good Choices®, Guiding Good Choices®, Health Tips®, Know What?®, Launch & Learn®, On®, PATHS®, Pocket Minder®, Present & Prevent®, Present Now!®, RealStory®, RealStyle®, Scriptographic®, Scriptography®, Staying Connected with Your Teen®, Supporting School Success®, Way To Grow®, We Wonder®, What's Up®, Who Knew?®, and Write From The Heart® are trademarks of Channing Bete Company, Inc.